Project & Payment Terms

1. MC DEVELOPMENT/DESIGN SERVICES: CUSTOMER agrees to hire MOORE CREATIVE as an independent contractor providing the services set forth above on a time and materials basis. The services may be amended by CUSTOMER from time to time during the term of this agreement. MOORE CREATIVE shall, using reasonable care and skill, use its best efforts to perform the services in the time period jointly set by CUSTOMER and MOORE CREATIVE.

2. THIRD PARTY SERVICES: PEAK 10 HOSTING, INTERMEDIA HOSTING, NTARGET EMAIL MARKETING, and other website / email related services may provide CUSTOMER resources necessary for the successful operation of CUSTOMER's systems as defined by needs and incorporation during project development. These parties will bill the CUSTOMER directly for these services.

3. SITE CONTENT: Moore Creative reserves the right to refuse to publish any material that may be illegal, obscene, copyrighted by others, or politically controversial.

4. PAYMENT TERMS: CUSTOMER shall be bound by the pricing structure as described in this agreement. CUSTOMER shall pay all invoices for design and development services provided by MOORE within 30 days of invoice date. All unpaid invoices shall bear interest at an amount equal to 1-1/2% of the outstanding balance per month, commencing upon the date payment is due. In the event the sales invoice shall be placed in the hands of an attorney for the purpose of collection, with or without litigation, or for the purpose of enforcing their security interest in the Products, CUSTOMER agrees to pay any and all costs associated with such placement, including, but not limited to, attorney’s fees and costs incurred prior to, during, or subsequent to trial, and including, without limitation, collection, bankruptcy, or other creditor’s rights proceedings. The grant of any license or right of copyright is conditioned on receipt of full payment.

5. ADDITIONAL FEES IF APPLICABLE:

  • 25% non-refundable deposit may be necessary on large–scale/initial projects and a signature on estimate is required to begin work on projects for new clients. This will be discussed at the beginning of the first project.
  • 7.5% N.C. sales tax on tangible goods
  • Shipping, overnight, and courier fees
  • 20% mark-up fee for media placement
  • 20% mark-up fee for print purchasing

6. RUSH WORK: Moore Creative reserves the right to assign additional fees to jobs that is classified as rush. Information regarding rush status will be provided at the time a job is opened, or RUSH work is performed and if incurred by client–related delays, deadlines or otherwise rush-creating emergencies.

7. MISCELLANEOUS: Items too important to leave out, but have not been mentioned yet:

  • Clients are responsible for all claims made, all trademarks, copyrighted materials and clearances.
  • Moore Creative is not responsible for copyrighting materials but will help secure copyright protection for an additional fee.
  • Moore Creative is not responsible for loss or damage of client’s property by others.
  • Moore Creative reserves the right to represent work for marketing purposes.

8. TERM OF AGREEMENT: Estimate terms and hourly rates of this proposal are for one year and shall automatically be renewed for successive one year periods, unless terminated by either party as provided herein. Client’s approval shall be obtained for any increases in fees or expenses that exceed the original estimate by 15% or more.

9. INVOICE PAYMENT TERMS: Invoice Terms: NET 30 days. Past-due invoices are subject to a charge of 1.5% interest per month in addition to expenses incidental to a collection, including attorney’s fees. Please remit payment to: Moore Creative, 9820 Northcross Center Court, Huntersville, NC 28078 704.896.6057. Additionally, you may also review invoices online and pay them through our account with FreshBooks, https://moorecreative-billing.freshbooks.com


RETURN, EXCHANGE & WARRANTY SERVICES

We care about you as a customer and will make every effort to work with you if you need to return or exchange an item. If you have any questions about our policies please contact us and we'll be happy to assist.

DO YOU NEED TO ARRANGE A RETURN?
If you need to return a product to us for any of the reasons specified in and covered by our policies please contact our service department at (602) 437-6948 to arrange the return. Once your return authorization order has been submitted you may send your item(s) back to the address indicated on the invoice. Please include the new return invoice number in your package for tracking purposes. Thank you and take care.

INCORRECT ITEMS
If you receive an incorrect item in any order due to an error on our part we will replace it without additional charge. Please contact us within 10-days of receipt of incorrect items to arrange replacement.

DEFECTIVE OR DAMAGED ITEMS & WARRANTIES
All of the items we sell are guaranteed to be in full working order when you receive them. In addition many of the products we sell are covered by standard manufacturer's warranties.

If an item you purchase is damaged during shipment you may return it for replacement with the exact same item. Please contact us within 10-days of receipt to arrange replacement.

Warranty periods vary from product to product and manufacturer to manufacturer. In general the standard warranty period on replacement parts is 90-days to 1-year, and in some cases the warranty period can be 2-years or more. If you are unsure of what warranty is offered on the product you are purchasing please let us know and we'll be happy to provide the information.

If you purchase an item and find that it is defective within the warranty period we will gladly repair or replace it based on the manufacturer's policies. To arrange a warranty repair or replacement please contact us using the information at the top of this page. Shipping charges may apply on select warranty replacements.

MISTAKEN OR UNWANTED ITEMS
If you placed an order by mistake or would like to return an item for any reason you may do so within 30-days of purchase as long as the manufacturer's packaging has not been opened and the item is returned in saleable condition. Once your item has been received at our offices, inspected and approved for return you will receive credit for the original purchase price, minus a 15% restocking fee. Shipping costs are not refundable.

SHIPPING POLICIES

We don't normally ship anything... really we're a service company doing design and website development. BUT when we do ship things, here are the terms we follow!


SHIPPING CHARGES

All standard shipments are charged based on weight and destination according to standard shipping rates published periodically by our shippers. Rates are subject to change at any time. 

WILL YOU SHIP ORDERS ANYWHERE?
We offer shipping to addresses within the United States, US Territories (including Puerto Rico, the US Virgin Islands, Guam, etc.) At this time we DO NOT ship to international destinations.

WILL YOU SHIP ORDERS TO POST OFFICE (PO) BOXES?
Yes. Orders shipping to PO Boxes are always shipped via the US Postal Service (USPS). All standard shipping and service rates apply.

WILL YOU SHIP ORDERS TO MILITARY APO/FPO ADDRESSES?
Yes. Orders shipping to military addresses are always shipped via the US Postal Service (USPS). APO/FPO packages can only be shipped via First Class or Priority Mail. Express Mail is not offered to military addresses.

ONCE AND ORDER IS PLACED HOW LONG WILL IT TAKE TO BE SHIPPED?
We ship more than 95% of all orders within 1 business day (Monday-Friday). Our final shipments leave at approximately 9pm Eastern each day, so Express and Overnight orders placed before 7pm Eastern will usually ship the same day. If your order is going to be delayed more than a day or two we will notify you using the contact information provided with your original order.

HOW ARE ORDERS SHIPPED?
We offer shipping via the United States Postal Service (USPS) and United Parcel Service (UPS). When you place your order online you'll be able to select your preferred method of shipment directly at checkout. All shipping methods and costs will be displayed prior to selection. Review the information below to learn more about individual shipping services and options.

CAN I TRACK MY SHIPMENT?
Once your order ships we will send you an email with shipping confirmation and a tracking number. Packages can be tracked directly at UPS.COM or USPS.COM depending on the service used in shipment.


SHIPMENT OPTIONS

UNITED STATES POSTAL SERVICE
The US Postal Service ships to most physical (street) addresses and all PO Boxes within the United States. 

FIRST CLASS - Average transit time is 5-6 days.
PRIORITY MAIL - Average transit time is 3-4 days.
EXPRESS MAIL - Express shipping is guaranteed OVERNIGHT to most locations within the US. Signature confirmation is a standard feature of Express shipment. The US Postal Service offers deliveries at all service levels 6 days a week (M-S). Delivery on Sundays is not generally available. 

UNITED PARCEL SERVICE (UPS)
UPS shipping is available to most physical (street) addresses within the United States. UPS does not deliver to PO Boxes. Shipping charges vary and are displayed during checkout, for reference, prior to service selection. UPS shipping is offered at a variety of service levels. Some service levels may not be available to all locations.

UPS GROUND 
UPS 3 DAY SELECT
UPS 2ND DAY AIR
UPS NEXT DAY AIR
UPS NEXT DAY AIR SAVER

A Note About UPS Transit Times - UPS calculates package transit times based on a 5-day shipping week. Therefore a package shipped on Friday via 3 Day Select will be delivered on Wednesday and a package shipped on Friday via Next Day Air will be delivered on Monday. Please take this into account when making your shipping decisions.