How to setup InterMedia email in your email program

This FAQ topic covers the basic points for setting up a user's email account to work within their email application such as Outlook, Thunderbird, or within their phone or wireless device.

There are three main items that must be reviewed when connecting to an InterMedia email account.

Item 1: Main Settings
When setting up your account in an email application such as Outlook, the incoming and outgoing mail servers (Incoming SMTP and Outgoing SMTP) should both be set to "mail.domainname.com" and you will use your full email address as your username and, of course, the password for the email account. There are a few different formats that are allowable by different applications and mobile devices for the method of providing usernames, email addresses, etc. The list below provides the most common options, in the order of most common to least common.

Most Common Settings/Formats:

OPTION ONE

  • Incoming Mail Server SMTP: mail.domainname.com
  • Outgoing Mail Server SMTP: mail.domainname.com
  • POP/IMAP account name: [email protected] domainname.com
  • SMTP account name: [email protected] domainname.com
  • Password: your mailbox password
  • Email address: [email protected] domainname.com

OPTION TWO

  • Incoming Mail Server SMTP: mail. domainname.com
  • Outgoing Mail Server SMTP: mail.domainname.com
  • POP/IMAP account name: mailbox%domainname.com
  • SMTP account name: mailbox%domainname.com
  • Password: your mailbox password
  • Email address: [email protected] domainname.com

OPTION THREE

  • Incoming Mail Server SMTP: mail.domainname.com
  • Outgoing Mail Server SMTP: mail.domainname.com
  • POP/IMAP account name: mailbox%[email protected] domainname.com
  • SMTP account name: mailbox%[email protected] domainname.com
  • Password: your mailbox password
  • Email address: [email protected] domainname.com

OPTION FOUR

  • Incoming Mail Server SMTP: mail.domainname.com
  • Outgoing Mail Server SMTP: mail.domainname.com
  • POP/IMAP account name: mailbox% [email protected] domainname.com
  • SMTP account name: mail.domainname.com
  • Password: your mailbox password
  • Email address: [email protected] domainname.com

Item 2: Outgoing SMTP Requires Authentication
IMPORTANT NOTE: As an enhanced security method, all InterMedia email accounts require authentication for the outgoing SMTP server. This means that the email application must first "log on" to the mail server successfully with a username and password before it is allowed to send mail out through the outgoing SMTP server.

On the Outgoing Server tab, you'll need to check the box that says: "My outgoing server (SMTP) requires authentication" and Select "Use same settings as my incoming mail server".

The following are instructions on how/where to find the outgoing authentication on some of the major email applications:

    1. Outlook 2000

    Go to Tools > Services (or Tools > Accounts, if Services is not listed). Select your Internet E-Mail Account and press "Properties." Go to the "Servers" tab, and check "My server requires authentication" under Outgoing Mail Server. Press "Settings," select "Use same settings as my incoming mail server," then press "OK" three times to save the changes & return to Outlook. Finally, restart your computer.

    2. Outlook 2002 & 2003+

    Go to Tools > E-Mail Accounts. Select "View or change existing e-mail accounts" and press "Next." Select your Intermedia POP/SMTP account and press "Change." Press "More Settings." Go to the "Outgoing Server" tab, and check "My outgoing server (SMTP) requires authentication." Select "Use same settings as my incoming mail server" and press "OK." Press "Next," then press "Finish" to confirm your changes and return to Outlook. Finally, restart your computer.

    3. Mail for MAC OS X

    Go to Mail > Preferences, highlight your Intermedia account, and press "edit". On the "Account Information" tab, you will see a section for outgoing mail server. Press "Options" under your outgoing mail server. Change Authentication from "None" to "Password." Enter your username as mailbox @ domain.com, and enter your mailbox password. Press "OK" twice to get back to the account listing, then close the account listing.

    Item 3: Outgoing SMTP Port Options
    In some circumstances with specific Internet Service Providers, you may need to change the outoing port from port 25 to one specifically setup by InterMedia.
    In Outlook, on the Advanced tab, under Server Port Numbers, you will need to set the Outgoing server (SMTP) port to "1025" (rather than the default "25").  To get to these options in Outlook 2003 or later, you'll need to click the "More Settings..." button on the Email Account Settings window, after completing the email account setup wizard. Please refer to the Moore Creative FAQ topic on Outgoing SMTP Ports for further information.

    Additional Info: Online Mail Access / WebMail
    You can also access your email from anywhere, through webmail, by going to http://mail. domainname.com (If presented with an option, you can leave the default selection of RoundCube for the interface and simply login). You may also find more detailed help documentation, for setting up various common email clients, through the Mailbox Manager.